Frequently asked questions

We offer same-day delivery for all orders within Johannesburg. Orders outside Gauteng are typically delivered within 2–4 working days.

Gauteng (same-day delivery): R85 Rest of South Africa: R100 FREE shipping on all orders over R2000

Yes! Once your order is dispatched, you’ll receive a tracking link via email. You’ll also receive updates from the courier company until your parcel is delivered.

At this stage, Soul Online only ships within South Africa.

If your order arrives damaged or there’s an issue with your delivery, please contact our customer service team within 24 hours of receiving your parcel. We’ll assess the issue and do our best to assist you.

You can reach out to our support team via email or the contact form on our website. We're here to help with any queries or delivery concerns.