Question 1

How long will my order take to arrive?

Accepted Answer

We offer same-day delivery for all orders within Johannesburg.
 Orders outside Gauteng are typically delivered within 2–4 working days.

Question 2

What are your delivery fees?

Accepted Answer

Gauteng (same-day delivery): R85
Rest of South Africa: R100
FREE shipping on all orders over R2000

Question 3

Can I track my order?

Accepted Answer

Yes! Once your order is dispatched, you’ll receive a tracking link via email.
 You’ll also receive updates from the courier company until your parcel is delivered.

Question 4

Do you offer international shipping?

Accepted Answer

At this stage, Soul Online only ships within South Africa.

Question 5

What if my order arrives damaged or incorrect?

Accepted Answer

If your order arrives damaged or there’s an issue with your delivery, please contact our customer service team within 24 hours of receiving your parcel. We’ll assess the issue and do our best to assist you.

Question 6

How do I contact customer support?

Accepted Answer

You can reach out to our support team via email or the contact form on our website. We're here to help with any queries or delivery concerns.